Refund & Replacement Policy

Introduction

At DayKart, we want you to be completely satisfied with your purchase. We understand that sometimes, products may need to be exchanged. While we do not offer refunds, we provide a **replacement** for products with issues, but only under specific conditions.

1. No Refunds, Only Replacements

We do not offer refunds for products purchased from our platform. However, if there is a problem with the item you received, we offer a **replacement** under the following circumstances:

• The product is damaged or defective.
• The wrong item was delivered.

2. Replacement Policy

In the event that you receive a damaged, defective, or incorrect item, you are eligible for a **replacement** under the following conditions:

• You must request a replacement **within 24 hours of delivery**.
• The item must be returned in its original condition and packaging.
• You must provide proof of damage, defect, or error (e.g., photos of the damaged product).

3. Process for Requesting a Replacement

If you wish to request a replacement, please follow these steps:

1. Contact our customer support team at daykart.services@gmail.com within 24 hours of receiving your order.
2. Provide your order number, along with a detailed description of the issue and any supporting images (if applicable).
3. Once we verify the issue, we will arrange for the replacement product to be sent to you.

4. Non-Eligible Items

The following items are **not eligible** for replacement under this policy:

• Products that are used, damaged, or altered by the customer after delivery.
• Items that are returned without the original packaging or missing components.
• Items marked as "non-returnable" or "final sale" at the time of purchase.

5. Shipping Costs for Replacements

We will cover the shipping cost for the replacement item in cases of damaged, defective, or wrong items. However, in cases where the item is in good condition, the customer may be required to bear the shipping charges for returns or replacements.

6. Replacement Limitations

We can only offer a **one-time replacement** for any given product. If a product is replaced, no further replacements will be provided for the same issue or item.

7. Contact Us

If you have any questions regarding this policy or need assistance, please reach out to our customer support team at daykart.services@gmail.com and Phone. Our team is here to help resolve any issues as quickly as possible.